Senang Niaga Enterprise

Refund Policy

Refunds

Please make sure you have read and agree to the website Refund and Cancellation Policy. That you understand that early annual cancellations forfeit the discount and will be recalculated manually at the full monthly rate of RM100

Thank you for choosing our SaaS platform. We aim to provide a transparent and fair billing experience. By purchasing a monthly or annual subscription, you agree to the following billing, cancellation, and refund terms.

1. General Subscription & Auto-Renewal Policy

  • Prepaid Access: All subscription plans (monthly and annual) are billed on a prepaid basis to secure your access to the platform.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle (monthly or annually) using your saved WooCommerce payment method.
  • Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation stops the next automatic renewal but does not trigger an automatic refund. Your access will remain active until the end of your paid billing cycle.

2. Monthly Subscription Refunds

  • No Partial Months: We do not offer prorated or partial refunds for mid-month cancellations.
  • Remaining Balance: If a refund exception is manually approved, it will only apply to full, completely unused months remaining on your prepaid balance.

3. Annual Subscription Refunds & Discount Clawback

Annual subscriptions receive a 2-month discount, bringing the effective rate down to RM83.33 per month (RM1,000 paid upfront for 12 months of access).

If you request an early refund before your 12-month term ends, you forfeit this annual discount. Your past usage will be recalculated using our standard, non-discounted rate of RM100 per month using the following rules:

  1. Rounding Up Used Months: Any partially used month is rounded up and counted as a full month of service.
  2. Standard Rate Recalculation: All used months are charged at the full retail price of RM100 per month instead of the discounted annual rate.
  3. Remaining Balance Refund: The recalculated total is deducted from your RM1,000 upfront payment. Any remaining positive balance will be refunded to you.

4. Step-by-Step Annual Calculation Example

  • Upfront Annual Payment: RM1,000 (12 months of access at ~RM83.33/month).
  • Standard Monthly Rate: RM100/month.

If you subscribe on 1 January 2026 and request an early refund on 10 February 2026:

  • Months Used: 1 month and 10 days (Counts as 2 full months of usage).
  • Recalculated Usage Cost: 2 months × RM100 = RM200.
  • Your Eligible Refund: RM1,000 (Paid Upfront) − RM200 (Recalculated Cost) = RM800.

Note: If you request a refund after 10 full months of usage, your recalculated cost will equal RM1,000 (10 months × RM100), meaning no refund balance remains.

5. Failed Auto-Renewals & Payment Issues

  • Grace Period: If an automatic renewal payment fails, our system will retry the payment via WooCommerce over a specific grace period.
  • Account Suspension: If payment is not successfully processed after these attempts, your premium SaaS access will be automatically suspended until a valid payment method is provided.
  • Overdue Payments: Reactivating a suspended account requires paying the balance for the current billing period.

6. Refund Processing Timeline

  • Submission: To request a refund based on the terms above, please open a support ticket or email our billing team.
  • Processing Time: Once approved, refunds are processed immediately on our end via WooCommerce.
  • Bank Clearing: It typically takes 5 to 10 business days for the funds to reflect back in your original bank account or credit card, depending on your financial institution.

Need help?

Contact us at {email} for questions related to refunds and returns.